AI bot for messengers in Almaty
We work with companies in Almaty remotely — nobody has to travel. In Kazakhstan a customer writes wherever it suits them: some in WhatsApp, some in Instagram, some in Telegram. Staffing every channel is expensive, and answering an hour later means losing the enquiry.
We scope the estimate before the work starts; timelines and warranty go in the contract.
What the work includes
One bot, one conversation history
A customer writes in Instagram and continues in WhatsApp — the bot keeps the context and the manager sees the whole thread.
Answers from your materials
Price lists, terms, internal rules. No answer there and it says it will check, then hands over. An invented price costs more than an unanswered question.
Handover with context
The customer does not repeat themselves — which is what irritates people about bots most.
Enquiries into the CRM
A conversation that reaches genuine interest becomes an enquiry with channel, contact and full history.
Edits without a developer
You change prices and terms in the admin panel; the bot answers accordingly the same day.
Out of hours
At night the bot closes routine questions and queues the rest with a timestamp.
How we work with companies in Almaty
Everything runs remotely: the task is reviewed and the work demonstrated over video, correspondence in messengers, contract and closing documents electronic, payment by bank transfer or Kaspi.
The estimate is given before the start, not after the fact: it is visible what has to be done now and what can wait for the next stage.
Timelines and warranty are fixed in the contract. Clients from other cities are served on exactly the same terms as those in Almaty.
Why one bot rather than three
A customer writes in Instagram and continues in WhatsApp. Two separate bots mean starting over, and half those customers leave.
One bot keeps the history per customer regardless of channel, and the manager sees the whole conversation.
Rules and prices change: in one bot you edit them in one place instead of three, where the third is always forgotten.
Where the answers come from
From your documents: price lists, services, delivery terms, frequent questions, internal rules.
The bot answers from those rather than composing — the crucial difference from simply wiring a language model into a chat.
When the answer is missing it does not invent one: it says it will check and hands over to a manager.
You update the materials through the admin panel, without involving a developer.
How we run it
- Discovery. Which channels, how many conversations, which questions repeat.
- Materials. We collect price lists, terms and rules for the knowledge base.
- Launch in one channel. We watch real conversations to see what works.
- Remaining channels. Connected on the same knowledge base.
- Support. Retraining from the conversation log and a handover report.
Frequently asked
Do you work with companies in Almaty?
Yes, remotely across Kazakhstan. Discussion and demos over video, documents electronic, no need to travel anywhere.
How much does an AI bot for messengers cost?
From ₸500,000, launched in 3-5 weeks. The number of channels and the volume of materials move the price.
Can the bot invent a price or a condition?
It answers only from your materials. If the answer is missing it says it will check and hands over to a manager.
Does it work in Instagram Direct?
Yes, along with WhatsApp, Telegram and the website. History per customer is shared across channels.
How does a manager know they are needed?
They get a notification and see the whole conversation. The customer repeats nothing.
Who updates the bot's answers?
You do, through the admin panel — the same day, without involving us.