Customer portal development
Count how many times a day your managers answer the same four questions: where is my order, when is delivery, please resend the invoice, send me a reconciliation statement. In a mid-sized company that is hours of paid time, every day.
We scope the estimate before the work starts; timelines and warranty go in the contract.
What the work includes
Clients answer their own questions
Orders, statuses and history are visible around the clock without waiting for a manager to come back from lunch.
Documents without a request
Invoices, acts and reconciliation statements download themselves.
Data comes from your systems
The portal reads 1C or your CRM. A portal filled in by hand is worse than no portal.
Payment inside the portal
Card acquiring or Kaspi — the client pays without leaving the page.
Managers move to real work
Routine answers go to the portal; people handle the cases that actually need a person.
Each client sees only their own
Access separation is built in from the first line of code, not bolted on later.
What a portal takes off your team
The repetitive half of client communication: status, documents, payment history, delivery dates. None of it needs a human being.
What is left is the part where a person adds value — negotiation, exceptions, complaints, new business.
The effect is measurable within a month: count the inbound calls before and after.
Where the portal gets its data
From the system where the orders already live — 1C, a CRM, or the program your operations run on. We connect to it rather than building a parallel database.
Without that connection a portal becomes a second source of truth maintained by hand: more work, less trust in the numbers, and an argument every month.
How we run it
- Discovery. Which questions clients ask most and where the answers live.
- Design. Screens, access rules, integrations.
- Development. A working slice every two weeks.
- Integration. Connecting 1C or the CRM, testing on real data.
- Rollout. Inviting clients and supporting the first weeks.
Frequently asked
Can you connect it to 1C?
Yes, this is the most common scenario. Orders and documents are read from 1C.
Is it secure?
Each client sees only their own data, access is by login and password, traffic encrypted.
Can clients pay in the portal?
Yes — acquiring or Kaspi, without leaving the page.
What if our data is in a CRM, not 1C?
Then we connect to the CRM. The principle is the same: one source of truth.
How much does it cost?
From ₸1,500,000. Integrations are what mainly move the price.
Where we work
We work remotely across Kazakhstan — no need to travel anywhere.