Custom CRM development in Almaty
We work with companies in Almaty remotely — nobody has to travel. A CRM is bought to stop losing enquiries. But enquiries are usually lost not inside the program — they are lost between the program and the real work: the salesperson is on site, the enquiry is in WhatsApp, and it reaches the CRM in the evening if anyone remembers.
We scope the estimate before the work starts; timelines and warranty go in the contract.
What the work includes
Enquiries arrive on their own
From the website form, from WhatsApp, from a call. Manual entry is the main source of lost enquiries, and that is what has to go.
Works from a phone
A salesperson on the road sets the status on the spot, not from memory that evening. For field sales this is the difference between a live CRM and a dead one.
Permissions by outlet and branch
Everyone sees their own. The restriction sits in the data layer: a foreign deal does not open by changing a number in the address.
Two-way exchange with 1C
Invoices and shipments are not entered twice; settlements reconcile without manual work at month end.
Your rules, not generic ones
Formula pricing, discount approval through three people, an enquiry linked to a production order — the parts a boxed product covers only halfway.
Source code handed over
With documentation and access. Any team can continue, not only us.
How we work with companies in Almaty
Everything runs remotely: the task is reviewed and the work demonstrated over video, correspondence in messengers, contract and closing documents electronic, payment by bank transfer or Kaspi.
The estimate is given before the start, not after the fact: it is visible what has to be done now and what can wait for the next stage.
Timelines and warranty are fixed in the contract. Clients from other cities are served on exactly the same terms as those in Almaty.
When a custom CRM is justified
If the pipeline is the classic one — enquiry, call, meeting, invoice, deal — buy a ready-made CRM. Cheaper and faster.
A custom one is needed when managers keep a spreadsheet next to the CRM because «you can't do that in it».
When price follows a formula the boxed product cannot express and approval runs through several roles.
When an enquiry has to become a warehouse order or a production order automatically.
When licences for the whole sales team over three years start to look like the cost of building your own.
What is inside
A pipeline with your stages and rules for moving on: what must be filled in before a deal advances.
Clients and history: one contact, one card, calls and correspondence together, without three duplicates from three managers.
Integrations: 1C, telephony, WhatsApp and Telegram, website forms.
Reports: pipeline by stage, manager performance, loss reasons, with the breakdown changeable without a developer.
How we run it
- Discovery. How selling works today and where enquiries are lost.
- Design. Pipeline, roles, permissions, integrations.
- Development. A working slice every two weeks.
- Integration. 1C and telephony, tested on real data.
- Launch. Client base migration, training, the first weeks with us.
Frequently asked
Do you work with companies in Almaty?
Yes, remotely across Kazakhstan. Discussion and demos over video, documents electronic, no need to travel anywhere.
How much does custom CRM development cost?
From ₸1,500,000. The figure depends on the number of roles, pipeline complexity and integrations — quoted after reviewing the sales process.
Why not use a ready-made CRM?
If the pipeline is standard, do exactly that. A custom system wins when the process is non-standard or when the CRM must be part of a larger loop with the warehouse and production.
Can it be connected to 1C?
Yes, this is the most common scenario: invoices, shipments and settlements are read from 1C.
Will it work on a phone for a salesperson in the field?
Yes, and that is usually the point: the status is set on site, not from memory in the evening.
Will you migrate our client base?
Yes. Contacts, deals and history, with verification: before launch we reconcile record counts and deal totals.