Customer chat automation
Chat eats the working day, and half of the messages are the same questions: how much, is it in stock, how to pay, where are you. The AI assistant takes that part over: it replies instantly at any hour and passes on only the people worth talking to.
Карта при регистрации не нужна. Настройку берём на себя — от вас нужен прайс и рабочий номер.
Что делает ассистент
Replies in seconds
Average response is about five seconds, day or night.
Uses your wording
It learns from your price list and FAQ and never invents terms.
Leads the dialogue
Clarifies the task, volume, deadline and city before a human steps in.
Hands over on time
Ready customers and out-of-scope questions go to a manager with history.
Edited in plain words
«Be shorter», «this service costs that much» — no programming.
All chats in one place
Every channel lands in one dashboard with searchable transcripts.
What exactly gets automated
This is not a broadcast and not an «we received your message» reply. The assistant reads the message, understands it and answers like a manager who knows the price list by heart.
Roughly two thirds of inbound messages are repeated questions about price, availability, deadlines and delivery. Those close completely. Another part needs your data and is passed on in a clear form. What remains is the complex minority — the reason managers exist.
Why speed beats wording
A person writing to you is usually writing to three competitors as well. The queue decides: whoever answered first continues the conversation.
At night the gap is wider. A message sent at eleven in the evening is irrelevant by morning. The assistant removes exactly that loss — it does not sleep, break or take holidays.
Как запускаем
- Knowledge base. Price list, services, terms, frequent questions — in any format.
- Tone and limits. How it speaks and which topics go straight to a human.
- Sandbox test. We ask what your customers ask and fix the answers.
- Channel connection. WhatsApp by QR code, then Instagram and the website widget.
- Tuning week. Reading transcripts and extending the base.
Частые вопросы
Will customers notice it is not a person?
It does not pretend to be a named employee and does not sound robotic. While the answers are useful the question rarely comes up, and when asked it answers honestly and offers a manager.
What if it answers incorrectly?
Every dialogue is visible in the dashboard. A wrong answer is corrected in a minute by typing what is wrong; critical topics like prices and guarantees are pinned to the knowledge base.
Do we need to change our WhatsApp number?
No. The number your customers already use is connected through Linked Devices, and your chat history stays where it is.
What if a customer wants a human?
The dialogue is handed to a manager, who joins the same chat — for the customer it looks like a continuation, not a restart.
How long does the launch take?
A few hours including collecting materials. The first week is free and no card is required.
Смежные решения
Нужен бот со своей логикой, интеграциями и базой — это отдельная разработка, смотрите чат-боты на заказ. Здесь — готовый сервис, который включается за день.