Enquiry handling 24/7
An enquiry left at eleven at night is usually dead by morning: the person wrote to five companies and went with whoever replied first. The assistant handles enquiries around the clock and leaves your manager a complete lead card instead of «call back».
Карта при регистрации не нужна. Настройку берём на себя — от вас нужен прайс и рабочий номер.
Что делает ассистент
Nights and weekends covered
More than half of enquiries in retail and services arrive outside working hours.
Leads arrive prepared
What is needed, in what volume, in which city and when.
Nothing is lost
All enquiries are recorded with transcripts, independent of who was on shift.
Hot lead alerts
You get a signal the moment a customer is ready for a specific conversation.
One assistant, all channels
WhatsApp, Instagram Direct and the website widget share a base.
Peak load is fine
Ad campaigns and seasonality do not slow the response down.
Where enquiries actually disappear
First, response time: companies treat «within an hour» as normal while customers treat «right now» as normal. That gap is the share of enquiries lost without a fight.
Second, incomplete messages. «Hello, I am interested» without details gets postponed, and by the evening the person no longer replies.
Third, the human factor: sick days, resignations, distraction. While chats live in personal phones, the company neither manages nor sees that flow.
How the assistant handles an enquiry
It greets, answers the actual question and in parallel finds out what makes a quote possible: subject, volume, deadline, city.
If the answer exists in the knowledge base, the dialogue closes without people: the customer has terms, you have a contact. If not, the assistant records the details and hands over.
In the morning you open a set of prepared enquiries instead of a list of missed messages.
Как запускаем
- Flow review. Where enquiries arrive now and which questions repeat.
- Knowledge base. Price list, terms, frequent questions.
- Handover rules. What triggers a human and which topics are off limits.
- Channels. WhatsApp first, then the rest as needed.
- First week. Reading transcripts and extending the base.
Частые вопросы
Will it fully replace a manager?
No, and that is not the goal. It removes first contact and typical questions — the part where a human adds no value.
What about prices that depend on volume?
The knowledge base holds the logic or a range with conditions, so the assistant gives a reference and states what the exact figure depends on.
What about paid traffic enquiries?
Handled the same way. With paid traffic, response speed directly affects cost per lead.
Where do collected contacts go?
Into the dashboard with the transcripts; export to your CRM is a separate integration.
Does it work on holidays?
Yes, the calendar does not apply. That is where the main effect usually shows up.
Смежные решения
Нужен бот со своей логикой, интеграциями и базой — это отдельная разработка, смотрите чат-боты на заказ. Здесь — готовый сервис, который включается за день.