AI support inside a mobile app
A user who cannot figure out your app rarely writes to support — they simply delete it. An AI helper inside the app answers the question where it appeared, around the clock.
Карта при регистрации не нужна. Настройку берём на себя — от вас нужен прайс и рабочий номер.
Что делает ассистент
Help in the moment
The answer arrives inside the app, with no switch to email or chat.
Knows your product
Instructions, terms, tariffs and common errors from your materials.
Fewer tickets
Typical questions never become support cases.
Keeps the user
A solved question instead of an uninstall and a one-star review.
Shows weak spots
Question topics reveal which screens confuse people.
One assistant
The same helper answers in messengers and on the website.
Why in-app support is different
An app user is inside a task: paying, cancelling, finding a document. Leaving for another channel breaks the flow, and most people abandon the attempt instead.
So the help must sit on the same screen. Then the question closes in seconds and the action is completed — you get a finished operation instead of an abandoned cart.
What it takes
Materials: section instructions, tariffs and terms, common errors. Usually this already exists for support and only needs collecting.
The technical part is a help screen or an in-app chat. Effort depends on the codebase and navigation, so we review it and quote separately.
If the app does not exist yet, the helper goes to the website and messengers first and moves into the app later with the same knowledge base.
Как запускаем
- Materials. Instructions, tariffs, common errors and fixes.
- Helper setup. Tone, topic limits, handover rules.
- App review. Where the help screen goes and how it opens.
- Installation. The helper is added and scenarios are tested on real screens.
- Observation. First week of transcripts and base extension.
Частые вопросы
Do we have to rewrite the app?
No, usually a separate help screen or a support chat is added. The effort depends on your code.
Does it work with Flutter or React Native?
The helper does not care; only the embedding differs. We work with native and cross-platform apps.
Does it work offline?
No, answers are generated server-side. Without a connection the screen shows an offline message.
Can topics be limited?
Yes. Money and personal data are usually routed to a human immediately.
What does it cost after the trial?
It depends on request volume; embedding work is quoted separately.
Смежные решения
Нужен бот со своей логикой, интеграциями и базой — это отдельная разработка, смотрите чат-боты на заказ. Здесь — готовый сервис, который включается за день.