Virtual call centre operator
A call centre is limited by the number of people on the line: peak hours create queues, nights and weekends are not covered at all. The virtual operator removes that limit in text channels — it handles as many conversations as arrive.
Карта при регистрации не нужна. Настройку берём на себя — от вас нужен прайс и рабочий номер.
Что делает ассистент
No queue
All dialogues run in parallel, so nobody waits for a free operator.
Follows the script
It answers as your regulations say and does not improvise.
Round the clock
Nights, weekends and holidays are served like weekdays.
Escalation by rules
Complaints and unusual cases go to a person.
Request accounting
Every dialogue is stored with topic and response time.
Scales without hiring
Growing load does not require new first-line staff.
What happens at peak hours
A classic line degrades predictably: waiting time grows, part of the queue drops off and the rest arrive irritated. No script quality fixes that — it is a headcount limit.
A text line behaves differently: any number of parallel dialogues is possible, and the hundredth person gets the same speed as the first.
People stay in the process, joining exactly where a human is needed and arriving with the context already collected.
What the regulations contain
Typical scenarios first: what is asked, what we answer, what we never promise — the same material used to train new operators, only written once.
Then boundaries: topics where a human is mandatory and phrases that are forbidden, such as compensation or admitting company fault.
After launch the regulations are edited in plain language, which takes minutes rather than a new script version.
Как запускаем
- Regulations. Scenarios, answers, prohibitions, escalation rules.
- Assistant setup. Tone, boundaries, handover signals.
- Test run. Scenarios walked through as a customer would.
- Channels. One first, usually WhatsApp.
- First week. Transcripts reviewed, regulations extended.
Частые вопросы
Can it make calls?
No, this is a text line. Voice robots are a separate task with their own requirements.
What about requests needing database access?
Without an integration it explains the process and hands over. Connecting your systems is quoted separately.
Is request history kept?
Yes, in the dashboard. A returning customer does not have to retell everything.
How many operators does it replace?
Count closed requests rather than headcount: the first line moves to the assistant while people handle complex cases.
How fast is the launch?
One business day with regulations ready. First week free, no card required.
Смежные решения
Нужен бот со своей логикой, интеграциями и базой — это отдельная разработка, смотрите чат-боты на заказ. Здесь — готовый сервис, который включается за день.